Refund policy
Return & Refund Policy
We want you to be happy with your Little Tails Card Co. purchase. Because we offer digital products, personalized products, and printed greeting cards, return eligibility depends on the type of product purchased.
Digital Products
Due to the nature of instant-access digital products, digital downloads are generally non-refundable once they have been delivered or accessed. If you experience a technical problem with your files, please contact us so we can help resolve the issue.
Personalized Products
Personalized or custom-made products are generally not eligible for returns or refunds because they are created specifically for you. Please carefully review names, spelling, and other personalization information before submitting your order.
If we make an error in the personalization, please contact us and we will work to correct the order.
Printed Non-Personalized Products
If you receive an incorrect, defective, or damaged printed product, please contact us within 14 days of delivery. Include your order number and, when applicable, photographs showing the problem.
Approved claims may be resolved with a replacement or refund, depending on the circumstances.
Change-of-Mind Returns
Please contact us before returning any physical product. Products returned without prior authorization may not be accepted. Items must be unused and in their original condition.
Original shipping charges are generally non-refundable unless the order was incorrect, defective, or damaged due to an error on our part.
Order Cancellations
Contact us as soon as possible if you need to cancel an order. We cannot guarantee cancellation after an order has entered production, been personalized, fulfilled, or shipped.
Refund Processing
Approved refunds are issued to the original payment method. Your bank or payment provider may require additional time to post the refund to your account.
Questions or Problems
If there is a problem with your order, please contact Little Tails Card Co. through our Contact Us page. Please include your order number and a description of the issue so we can assist you.